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Warranty

PLUGZ One Year Limited Warranty

 

PLUGZ, LLC (“PLUGZ”) warrants that all new PLUGZ Electric Bikes (“Bikes”) and components therein are warranted to the original retail purchaser (“Purchaser”) against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.

 

Terms of Limited Warranty

 

This warranty becomes effective on the date of original retail purchase. This warranty is not meant to suggest or imply that the Bikes cannot be broken or will last forever. It does mean that the Bicycle is covered subject to the terms of the warranty. This warranty applies only to the original Purchaser of a Bicycle and is not transferable to subsequent owners or any other party. This warranty is void if the Bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use, at the sole discretion of PLUGZ. During the duration of this warranty, PLUGZ, at their cost, will either repair the Bicycle or Bicycle component(s), or at PLUGZ’ sole discretion, will replace any defective Bicycle or component(s) with the same or equivalent component(s). The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including, but not limited to any warranties of merchantability or fitness for a particular purpose. In no event shall PLUGZ be liable for incidental, consequential or punitive damages arising from use or unavailability of the Bicycle or component(s) in any manner, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory. PLUGZ’ liability hereunder is expressly limited to the repair or replacement of Bikes or component(s), or at PLUGZ’ sole discretion, to the net amount paid by the original retail purchaser. If the original retail Purchaser elects to repair a defective Bicycle or component(s) himself or use the services of someone other than PLUGZ (or its designee) to repair the Bicycle, or if Purchaser uses a replacement part not authorized by PLUGZ, PLUGZ will not be liable for any damage, failure or loss caused by the use of such unauthorized service or parts. If the Purchaser has a valid warranty claim as set forth in the Procedures and Terms and Conditions (the “PTC”), this limited warranty includes the cost of shipment or transportation of the Bicycle or Bicycle component(s) to or from PLUGZ in accordance with the PTC. If the Purchaser does not have a valid warranty claim as set forth in the PTC, this limited warranty does not include such shipment or transportation costs.

 

Exclusions:

This warranty does not cover:

normal wear and tear;

damage or failure from abuse, neglect, misuse, or accident;

damage from stunt riding, ramp jumping, acrobatics, or similar activities or any activity

that is not consistent with the intended use of the Bicycle;

damages resulting from failure to follow Instructions for Use and Warnings as provided in the Owner’s Manual for the Bicycle;

damages resulting from improper charging of the battery pack or use of any charger not

supplied by PLUGZ;

installation of any parts, accessories, or electrical component(s) not originally intended for or compatible with the Bicycle as sold, or any modification of the frame or any component(s) originally supplied; tires, brake pads, chains, lights, motors, battery packs, displays, or vehicle controllers that have been opened for any purpose whatsoever, other than by PLUGZ or its authorized agents; and the purchase or use of the Bicycle outside of the United States of America. (Purchases made outside the USA will be covered by PLUGZ’ International Warranty).

 

All warranties are void if the Bicycle is used for any purpose other than the reasonable intended use of the Bicycle.

 

Procedures:

Warranty work must be performed by PLUGZ or an authorized agent of PLUGZ. Proof of purchase must be provided. To qualify for warranty services, a Warranty Product Return Authorization Number (“WPRAN”) must be obtained by the original retail purchaser from PLUGZ. The original retail Purchaser must contact a PLUGZ representative to discuss the problem with the Bicycle and to obtain a WPRAN. Upon issuance of a WPRAN, the Bicycle or Bicycle component(s) must be returned to PLUGZ at its designated location for warranty work. The original retail Purchaser is responsible for the return of the Bicycle, undamaged in transit, to PLUGZ for warranty work and for the costs associated with shipping and insuring the Bicycle and component(s) when returning them. If PLUGZ’ authorized qualified technicians determine a warranty claim is valid and conforms with this warranty, PLUGZ will repair or replace component(s) or replace the entire Bicycle at PLUGZ’ cost, including materials and labor. For valid warranty claims hereunder, PLUGZ will reimburse the original retail Purchaser for shipping and insurance costs incurred as a result of returning the Bicycle to PLUGZ for warranty work at standard ground shipping rates, and PLUGZ will pay for shipping costs to return the Bicycle to the original retail Purchaser.

 

Consumer Rights:

This limited warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so some of the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.